Customer Help knowledge base

Customer Help is a business presence and customer support web application. Authorized businesses use it to manage locations and connected Google Business Profile listings, add customizable website chat, coordinate conversations in a shared Inbox, and answer questions with an OpenAI-powered assistant grounded in approved business knowledge. These articles are product guidance; they are not added to your business’s AI Training sources.

Start here

• Get started — create the business, brand page, first location, hours, and billing.
• Dashboard — understand readiness and recommended actions.
• Account and profile — account, company, portal language, and user time zone.
• Verify product claims — reproduce key workflows and distinguish saved settings from confirmed customer-facing results.
• Troubleshooting — recover from common errors and disabled controls.

Portal areas

Area	Use it to
Inbox	Claim, reply to, reassign, pause, and close customer conversations.
Chat Settings	Choose where Chat is available and configure coverage, widgets, files, and installation.
Brands	Build customer-facing pages, visual identity, and social links.
Locations	Maintain addresses, contact details, time zones, reviews, and brand assignment.
Hours	Publish regular weekly schedules.
Holidays	Publish closures or modified hours for specific dates.
Listings	Connect Google Business Profile, sync location data, publish optional content, and reply to reviews.
Domains	Connect a custom help web address with DNS and HTTPS.
AI Training	Choose how AI responds and publish sources and directory contacts for the intended brands.
Team	Invite users and assign Administrator or Chat roles and location access.
Billing	Set up the subscription and understand per-location feature charges.
Languages	Set public languages, add translations, choose their order, and control what appears when a translation is missing.

Explore product capabilities

Use these public product overviews to understand the outcome and workflow for each capability, then follow their descriptive links back to the detailed Help guides above.

• Manage business listings from Customer Help — keep canonical location details connected to listing delivery, status, optional publishing, and review work.
• Coordinate multi-location business data — organize brands, locations, hours, holidays, and customer-visible information.
• Add managed Chat to a website — understand website installation, allowed origins, coverage, files, and conversation ownership.
• Use AI in customer-support workflows — review AI response modes, human handoff, and the boundaries that keep support controlled.
• Build reviewed AI Training knowledge — publish supported sources and directory contacts for the intended brands.
• Publish customer-ready location pages — present approved contact details, hours, holidays, and customer actions at stable localized URLs.
• Connect a custom help domain — see how DNS, HTTPS validation, and an active primary domain affect public addresses.
• Review current Customer Help integrations — find the available connections and the Help guide for configuring each one.

Who can change settings

Administrators can configure the business and see all of its conversations. Chat members can use the Inbox only for assigned locations. A person can have both roles. Adding users does not add a charge, but active locations and enabled features can change the subscription price.

Customer-visible versus private information

Brand, location, hours, holiday, social, widget, published directory, and published AI Training source changes can appear to customers. Team membership, draft or unpublished AI sources, payment details, and portal preferences are private. Each article identifies information that customers may see.

Need more detail?

See Reference for terminology, file limits, privacy, retention, accessibility, and safe details to share with support.

See Product claim methodology for reproducible examples, evidence boundaries, and the public entity fields used by brand and location pages.

See Release notes for new and improved features in each version.